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Product Service & Support

01
Repair and Replacement

· Contact the after-sales service center and provide the product model, serial number, purchase date, and a description of the fault.
· Our after-sales team will assist you in troubleshooting and confirm whether it meets the warranty conditions.
· After the after-sales service department receives the product, it will generally complete the inspection and return it to the user within three working days.
· If you need to replace the product, please contact the purchase channel.
02
Warranty Policy

n Warranty period:
All SNDWAY products come with a one-year free warranty service starting from the date of purchase.
n Warranty Coverage:
The warranty covers failures or damages caused by the manufacturing process or material defects.
It does not include failures caused by accidental damage by the user or unauthorized modification and repair.
n Warranty Terms:
During the warranty period, if there is a quality problem with the product, we will repair or replace it free of charge.
The warranty service does not cover normal wear and tear of the product and consumables.
03
After-sales Service Support

n Service hotline: 400-125-6969 (24/7)
n After-sales hotline: +86 18926860907

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